Key Features:

  • Publisher : McGraw-Hill Education - Europe
  • ISBN/EAN : 9780071833028
  • Format : Hardback
  • Pagination : 288
  • Dimensions : 236 x 160 x 25
  • Country of Pub. : United States


£ 12.53

£ 18.99

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MASTER THE 4 KEY TENETS OF LEADERSHIP--AND CREATE A RIPPLE EFFECT OF POSITIVE CHANGE. A CRASH COURSE IN LEADERSHIP THAT REALLY MAKES A DIFFERENCE Whether you're a manager, executive, or CEO, leadership matters. Whether you're running a large global firm or a small project team, it's the way you communicate and connect to other people that can make or break your success. The secret, according to Roxi Bahar Hewertson, is to make those connections count--to leverage your skills and play on your strengths--to lead like it matters...because it does. A virtual crash course in leadership, Lead Like ItMatters...Because It Does combines three decades of experience and research with Hewertson's revolutionarywork at Cornell to create the definitive workbook. Learn how to: Assess your leadership style and skill set--and make adjustments Create constructive dialogues including managing up and delegation Cut wasteful meetings out of your life and lead productive ones Address common interpersonal conflicts, quickly and gracefully Increase productivity, team effectiveness, and accountability Lead change initiatives that aren't dead on arrival, but ready for takeoff As an executive coach, Hewertson knows how to pinpoint the problems, pressures, and pain points that plague managers at every level--and shows you how to fix them. You'll discover the ripple effect that negative leadership choices can have throughout an organization--and how to make positive ripples with clear intent and powerful impact. You'll find a wealth of practical, user-ready tips for handling conflicts, reducing turnover,making confident decisions, and instituting changes in the workplace. This book is packed with handy charts, helpful questionnaires, step-by-step checklists, and other must-haves--it's your own personal toolbox of field-tested techniques, right at your fingertips. Take charge of your future. Build the best team you can. Make changes that count. Lead Like It Matters...Because It Does. PRAISE FOR LEAD LIKE IT MATTERS...BECAUSE IT DOES: Just when you think there is little new to say about leadership, Roxi Hewertson has created this ground breaking work. I've never seen anything like it. The conceptual framework is powerful, practical and personal. It introduces an innovative, step-by-step, developmental approach providing the reader not just insightful understanding about how to lead, but a sequence of exercises applying each new concept. It reflects a lifetime of learning by doing. For those who follow its counsel, Lead Like It Matters ...Because it Does is transformative. Richard McDaniel, Chairman, Collegiate Retail Alliance, Inc., and coauthor of Measure What Matters Roxi gets it! If you want a compendium of current thought about leadership, Lead Like It Matters ...Because it Does is it. Roxi has a keen grasp of where modern leadership is, and she has created a readable roadmap for those who want to take the trip. Rodney Napier, Ph.D., Principle, The Napier Group, and coauthor of Groups: Theory and Experience Lead Like It Matters ...Because it Does is full of 'a-ha' moments and jam packed with practical and deeply researched leadership insights that will positively and immediately transform your work environment. Louise Phipps Senft, Phipps Senft Institute for Relational Leadership Roxi has given us the valuable and practical must do's, nice to do's, and really don't do's of being an effective leader and creating an enthusiastic and high performance team based on sound theory and solid experience. Tom DeCotiis, Ph.D., cofounder of Corvirtus, LLC, and author of Make It Glow Roxi is so right! If only our country's leaders would all read Lead Like It Matters...Because it Does and learn from Roxi's insights and experience to lead with courage and compassion. Deborah C. Hoard, President, PhotoSynthesis Productions Lead Like It Matters ...Because it Does is NOT a book that you will read through and put on your shelf. It is a playbook that you will consistently refer to on your leadership journey. You will come to understand your strengths and opportunities as a leader -- and most importantly have a clear path to make improvements in your own performance. The chapters are designed so that you can easily find the skill sets and exercises you want to revisit. Roxi has created dozens of engaging exercises and real-life stories to help you navigate the messy world of leading people and teams. Deborah Howard, CEO, and Andrea Catizone, President, of Senior Living SMART This book is FULL of leadership insights and practicality. You will enjoy and profit from Roxi's wisdom and humanity. Robert J. Fersh, President and Founder of Convergence Center for Policy Resolution I immediately began using the tools Roxi suggested in to improve my communication, collaboration, and relationships; it's paid off over and over! Amy Berg, Associate Provost SUNY Cortland Lead Like It Matters ...Because it Does offers new and seasoned leaders a very practical road map to effective leadership in today's fast-paced and complex world. Carola Weil, Ph.D. Dean School of Professional & Extended Studies American University Finally a book that delivers on its promise! Roxi provides advice that any leader on any level can benefit from, and more importantly, implement. Raoul Davis, CEO, Ascendant Group Drawing on her vast experience, Roxi's book provides a clear and compelling guide for personal leadership development -- and a continuous journey of discovery and insight. Carl Haynes Ph.D., President, Tompkins-Cortland Community College Roxi's book provided me with the knowledge and realistic steps that have guided me to real and positive change in my life and career. Bridget Rigas, VP for Communications and Development, Boyce Thompson Institute An essential tool for achieving individual leadership effectiveness, Lead Like It Matters...Because It Does guides readers on an in-depth exploration of the values and experiences defining them as leaders; revealing how to best leverage one's unique approach to maximize individual and organizational performance. Nathan Ives, President and CEO, StrategyDriven Enterprises

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Delivery policy
1. Introduction
1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website, http://www.riachristiecollections.com/
1.2 This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.
1.3 This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.
2. Free delivery
2.1 We offer free standard delivery to all mainland UK addresses on all orders over GBP 100.
2.2 All other orders will be subject to delivery charges as detailed in Section 5.
3. Geographical limitations
3.1 We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.
3.2 We also deliver to other countries and territories worldwide.
4. Delivery methods and periods
4.1 The methods that we use to deliver our products are by the Royal Mail Standard service. We will provide a tracking number wherever available. We will dispatch your ordered item promptly. However, the delivery schedule is really dependent on the postal services.
4.2 If you place your order before 4pm on a working day, these time periods run from the close of business on that day; if you place your order after 4pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
5. Delivery charges
5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
5.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
(b)Please write to us at info@riachristiecollections.com for international deliveries.
6. Delivery tracking
6.1 Delivery tracking is provided wherever available.
6.2 Orders are normally dispatched by Royal Mail Standard Delivery service. A tracking number is not always available.
7. Receipt and signature
7.1 All deliveries must be received in person at the delivery address.
8. Additional deliveries
8.1 If an initial delivery attempt is unsuccessful, our delivery service provider may leave a card for your item to be collected at your local sorting office. Please refer to Section 9.
9. Collection
9.1 If your products remain undelivered, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
10. Delivery problems
10.1 If you experience any problems with a delivery, please contact us at sales@riachristiecollections.com, quoting your order number and the item that you've ordered.
10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

Returns policy
1. Introduction
1.1 We understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy shall apply to all of our customers, irrespective of their geographical location.
1.4 This policy shall apply to all orders submitted through our website.
1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
2. Returns
2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within 30 days following the date of dispatch of the product to you;
(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the procedure set out in this policy in relation to the return of the product; and
(d) none of the exclusions set out in this policy apply.
3. Returns procedure
3.1 In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.
3.2 Products returned under this policy must be sent by Royal Mail Signed For delivery to Ria Christie Collections, ARUN House, ARUN Building, Arundel Road, Uxbridge, London, UB8 3DW, United Kingdom.
3.3 You will be responsible for paying postage costs associated with returns under this policy.
4. Refunds
4.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
4.2 We will not refund to you the original delivery charges relating to the returned product.
4.3 We will refund to you your reasonable postage costs incurred returning the product to us. / We will not refund to you any costs you incur in returning the product to us.
4.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
4.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
5. Improper returns
5.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
6. Our details
6.1 This website is owned and operated by Ria Christie Collections.
6.2 Our principal place of business is at Ria Christie Collections, ARUN House, ARUN Building, Arundel Road, Uxbridge, London, UB8 3DW, United Kingdom.
6.3 You can contact us by writing to the business address given above, by using our website contact form, by email to sales@riachristiecollections.com

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